Consistency, not a rotating roster
The single biggest complaint people have about NDIS support is seeing a different worker every week. We build a small team of two or three workers around each participant and keep that team stable. You get to know your workers, and they get to know you.
What a support worker helps with
Our Brisbane support workers help with personal care, household tasks, community access, transport to appointments and activities, and building everyday skills. Some participants see a worker for a short daily visit, others have longer shifts or overnight support.
- Personal care and daily routines at home
- Getting out into the community and social activities
- Transport to appointments, work and study
- Overnight and longer shifts where funded
How we match workers to participants
Matching is about more than availability. We think about language and culture, interests, the kind of support needed, and simply who the person gets along with. A good match means support feels easy; a bad match makes everything harder. We get it right, and if it is not working we change it.
Safety, checks and training
Every worker has the required checks, up-to-date training, and a clear process for incidents and concerns. We are straightforward about how we keep participants safe, and we encourage participants and families to raise anything that does not feel right.